Ofcom Fines HomeServe £750k for Silent and Abandoned Calls

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Outbound calls are a major element of many clients’ customer communications strategies.  We regularly advise clients on the use of diallers, including in the financial services sector, for many different applications.  The recent fine by Ofcom of HomeServe, who are not a BBW client, indicates how seriously the UK regulator takes silent and abandoned calls. In Continue Reading
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Global Crossing and Telstra – The Consolidation Continues

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The long anticipated consolidation in the telecoms network industry continues apace. Over recent months, there have been two major changes in the telecoms market: Global Crossing (GC) – The Global Crossing brand has disappeared following their acquisition by Level 3. The two companies complimented each other fairly well and therefore major changes are unlikely. In Continue Reading
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BBW Completes First Client Project in Brazil

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BBW has recently completed its first project in Brazil.  The project, for a BBW client, was completed in association with BBW’s American partner IPNC. Historically, telecommunications services in Latin America have been a challenge. Even though most of the countries speak the same mother tongue, they are worlds apart in culture and how they conduct Continue Reading
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