Outbound calls are a major element of many clients’ customer communications strategies. We regularly advise clients on the use of diallers, including in the financial services sector, for many different applications. The recent fine by Ofcom of HomeServe, who are not a BBW client, indicates how seriously the UK regulator takes silent and abandoned calls. In Continue Reading
Category Archives: Contact Centre Consultancy
ISDN or SIP?
One of the most frequent questions asked by clients is if they should move from traditional ISDN to SIP based telephone trunks. But what are the advantages and limitations of each approach? ISDN Advantages: Reliable – ISDN circuits are a well proven technology, they are reliable and secure. Direct Dial-in (DDI) – DDI’s allow an almost Continue Reading
Social