Having worked for public sector clients for almost 20 years, we fully understand the very unique requirements and challenges of the public sector.  The demands for exceptional levels of availability, flexibly pricing models, low costs and bespoke functionality are all challenges with which we are very familiar.

Given the financial challenges and the demands to do more with less, we have supported many of our public sector clients with creative technology solutions to improving services and reducing wider costs.

BBW Experience

Our experience ranges includes Register Providers in Social Housing, Local Government, Health including major Health Trusts and Education.  We are pleased to provide some examples of specific projects:

London Borough of Bexley – BBW supported Bexley with their “Bexley First” initiative which comprised the development of a strategy and then the procurement of a replacement LAN, WAN, Voice Lines/Minutes, Contact Centre and VoIP telephony system across 20+ sites.

Circle Housing – BBW have supported Circle with many projects including the procurement of a replacement WAN and a voice lines/minutes provider.  Both projects resulted in considerable cost savings and service improvement.

Luton & Dunstable NHS Trust – BBW supported L&D with the development of a comprehensive communications strategy.  The scope included replacement of legacy voice and contact centre systems as well as advanced bed site functionality for patients and clinicians.

The Procurement Challenge

BBW are very familiar and have worked for many years within the public sector procurement requirements.  EU procurement regulations, frameworks and the risk of supplier challenges result in complexity and legal concerns but these can be minimised with a well-run process.

BBW have supported clients with hundreds of public sector procurements.

Technical Knowledge

The areas we cover include the following:

• Voice and Data Networks and Convergence

• Voice over IP and Unified Communications

• Contact Centres

• Cost saving audits and reviews

• Cost reduction audits

• Replacement telephone systems, voice mail etc.

• Mobile voice and data

• LAN and WAN networking

• Procurement and service management

Our Consultants

You can expect the following from our consultants:

• Expert knowledge of the products and services available

• A detailed understanding of the market

• Consultants with real world experience of implementing products and services and working with suppliers. We only make recommendations based on real work experience

• Advice on the wider aspects of a technology such as security issues, staff training and cultural issues

A knowledge of the capabilities of the suppliers in the market based on many years of working with them

 

Conclusion

BBW is one of the UK’s leading independent communications consultancies with an impressive track record of delivering effective solutions to the public sector.  By offering a comprehensive range of professional, technical and practical communications advice and support, BBW is able to cater for a broad range of communications requirements.

Our success is in providing expert advice and support at a realistic cost. Our advice is always practical, realistic and ensures business needs are put before technology.

We pride ourselves on the knowledge and expertise of our consultants in the real world and would welcome the opportunity to demonstrate our skills.