Outbound calls are a major element of many clients’ customer communications strategies. We regularly advise clients on the use of diallers, including in the financial services sector, for many different applications. The recent fine by Ofcom of HomeServe, who are not a BBW client, indicates how seriously the UK regulator takes silent and abandoned calls. In Continue Reading
Tag Archives: Risk
The End of VoIP?
It was over 10 years ago that Cisco completely disrupted the slow, traditional telephony market. TDM had been around for years, was highly reliable and well proven. Most of the incumbent manufacturers didn’t see Cisco as a risk and spoke arrogantly about Cisco Call Manager. Ten years on and many of the companies who dominated Continue Reading
Risk Management
By general consensus the last few years have been difficult for many suppliers. It has clearly been a troublesome time for retailers, manufacturers, construction and many other sectors. The communications sector escaped 2008/9 relatively well without the loss of household names. However balance sheets of many UK suppliers, including some of the big names, were Continue Reading
Mobile Device Management (MDM)
The management of mobile devices – telephones, data dongles, smartphones and BlackBerrys – is a major problem for many organisations. There is a significant overhead in managing new device requests, dealing with lost telephones and recovering devices when staff leave. In addition, the monitoring of usage is almost impossible and costs can quickly spiral out Continue Reading
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